Our Commitment to Health and Safety
At Pacifica Hotels, the health and safety of our guests and team members is our primary concern. We have crafted a suite of measures and processes dedicated to ensuring the cleanliness of our hotels and the safety of our community. Pacifica’s Pure Stay program is crafted to reassure all that health and safety are foremost in our hearts and minds.
CHLA CLEAN + CERTIFIED: OUR HOTEL IS CLEAN + SAFE CERTIFIED BY THE CALIFORNIA HOTEL & LODGING ASSOCIATION.
Flexible Cancellation Policy
Enjoy peace of mind with flexible cancellations. We are offering waived cancellation fees up to 48 hours before your scheduled arrival date. Changing the date on any reservation may result in different pricing, but there is no fee for making changes. Reservations with pre-paid rates will be subject to the rate offer rules communicated at the time of reservation.
Highlights
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Delivery Options
Adjustments made to delivery service in accordance with current food safety recommendations.
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Staff Training
All team members receive Pacifica Hotels mandated training on safety, sanitation, and emergency response procedures.
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Contact-less
Integration of text messaging engagement platforms for contactless requests and inquiries.
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High-Touch Areas
Thorough frequency of sanitizing high touch areas including, but not limited to elevator button panels, handrails, door handles, entry doors.
Guest Rooms
Stringent cleaning and sanitizing protocols will be used to clean guest rooms. thorough disinfection efforts and heightened focus on high-touch areas including, but not limited to television remote controls, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches.
Contactless Check-Out
During check-in, guests are provided a COVID-19 fact sheet with hotel policies regarding distancing and personal protective equipment. Contactless check-out now available via text message.
Flexible Cancellation Policies
Enjoy peace of mind with flexible cancellations. We are offering waived cancellation fees up to 48 hours before your scheduled arrival date. Changing the date on any reservation may result in different pricing, but there is no fee for making changes. Reservations with pre-paid rates will be subject to the rate offer rules communicated at the time of reservation.
We look forward to welcoming you soon and thank you for your continued loyalty and support.