three women and one man in a line wearing masks

Our Commitment to Health and Safety

At Pacifica Hotels, the health and safety of our guests and team members is our primary concern. We have crafted a suite of measures and processes dedicated to ensuring the cleanliness of our hotels and the safety of our community. Pacifica’s Pure Stay program is crafted to reassure all that health and safety are foremost in our hearts and minds.

CHLA CLEAN + CERTIFIED: OUR HOTEL IS CLEAN + SAFE CERTIFIED BY THE CALIFORNIA HOTEL & LODGING ASSOCIATION.

Flexible Cancellation Policy
Enjoy peace of mind with flexible cancellations. We are offering waived cancellation fees up to 24 hours before your scheduled arrival date. Changing the date on any reservation may result in different pricing, but there is no fee for making changes. Reservations with pre-paid rates will be subject to the rate offer rules communicated at the time of reservation.

Highlights

  • Delivery Options Icon

    Delivery Options

    Adjustments made to food and beverage service in accordance with social distancing and current food safety recommendations

  • Staff Training Icon

    Staff Training

    All team members receive Pacifica Hotels mandated training on safety, sanitation, and emergency response procedures.

  • Contact-less Icon

    Contact-less

    Integration of text messaging engagement platforms for contactless requests and inquiries.

  • High-Touch Areas Icon

    High-Touch Areas

    Increased frequency of sanitizing high touch areas including, but not limited to elevator button panels, handrails, door handles, entry doors.

hand wiping door handle with cloth with gloves

A Heightened Deep-Cleaning and Sanitization Process

  • Hand sanitizing stations located throughout the hotels in high-touch areas including, but not limited to entrances, exits, elevator landings, lobbies, restaurant entrances, meeting spaces, pools, spas and exercise areas.
  • Utilization of sanitized guest room key cards and/or digital key cards.

Guest Rooms

Stringent cleaning and sanitizing protocols will be used to clean guest rooms. Increased disinfection efforts and heightened focus on high-touch areas including, but not limited to television remote controls, door and furniture handles, water faucet handles, nightstands, telephones, in-room control panels, light switches.

Keeping Each Other Safe

Heightened focus on sanitizing and spacing of furnishings in high traffic areas including lobby, pool, fitness center, restaurants, etc. to meet distancing requirements. 

Flexible Cancellation Policies

Enjoy peace of mind with flexible cancellations. We are offering waived cancellation fees up to 24 hours before your scheduled arrival date. Changing the date on any reservation may result in different pricing, but there is no fee for making changes. Reservations with pre-paid rates will be subject to the rate offer rules communicated at the time of reservation.

We look forward to welcoming you soon and thank you for your continued loyalty and support.